INTRODUCTION

Money Alive Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.

  1. HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect information when you interact with us including (but not limited to) when you visit our website, or create an online account with us. If you have cookies enabled on your web browser, in such circumstances, we may use cookies to collect information about your visit as you move through our website. For more information about this please see the section below on Cookies.  

We will also collect data if you otherwise contact us by telephone, email or post.

2. WHAT PERSONAL INFORMATION WE COLLECT

We collect information that is necessary to provide the services you have requested.

We will collect and process the following information from you:

  • Name
  • Email address
  • Contact telephone number
  • The content of any correspondence you send us while using our platform; such as the question facility
  • Analytical data such as the pages you visit and the content you view

When you visit our website (as we host them on web servers) we may use cookies and other similar technologies as well as collect other information from you which is described in our cookie policy below.

3. WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT

We use the information we hold about you for a number of purposes including to provide the information you have asked for, to develop and improve our services, or to contact you to respond to your queries (for example, if you email us with a question)

When we have your consent

If we have asked your permission to do so in advance we shall use your information to share your details with other specific third party partners who will contact you to let you know how they are using your information;

When we have a legal obligation to do so

In appropriate circumstances we shall use your information to fulfil our legal obligations which may include:

  • to keep our databases up to date
  • such other obligations as are imposed on us from time to time
  • deleting or updating the information we hold about you if we learn such information is inaccurate.
  • complying with your data rights (as further described below)

When it is in our legitimate interest to do so

We shall use your information where it is in our legitimate interest to do so, to:

  • understand our web visitors better and ensure we’re sending relevant information to each individual;  
  • enable us to run the test version of our website and customer relationship management system that we use internally to pilot new features and ensure the smooth running of our web services.
  • retain your personal information on our secure customer relationship management system for the above purposes.
  • We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

How long we retain your personal information for

We keep your personal information as long as necessary for the legal purposes set out above.

4. HOW WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES

Money Alive will not share, sell or otherwise make available your personal information to third parties without your express prior permission.

We may share your personal information with the following organisations:

  • service providers working on our behalf. For example this may include database services, website hosting services, or online and/or cloud services.
  • if we have your permission, or it is otherwise made expressly clear in advance, we may share your personal information with named third parties in order for them to contact you and to provide you with any requested, additional services.  We recommend that you check the data protection notices provided by such third parties and contact their Data Protection Officer (or equivalent) if you have any queries.
  • if we are required to do so by law (for example under a court order) we may share your personal information with the police, other law enforcement or regulatory bodies or a government authority investigating unlawful activities.

5. YOUR DATA PROTECTION RIGHTS

You have certain rights under data protection laws in relation to the personal information we hold and are using about you. To exercise your rights, please use the contact details provided under the ‘Contact Us’ section below.  

Your rights include asking for a copy of the information we hold about you, having any inaccurate information we hold about you corrected, or to request that we stop using your personal information in a particular way (for example, you may request that we stop emailing you).  

You have the following rights under data protection laws in relation to your personal data, these rights include:

  • To be informed about how we use your personal data (the purpose of this policy);
  • To have accurate information held about you, and to have your details updated when they are inaccurate. If you have an online account you may amend your personal details and email contact preferences at any time. If you prefer, you can contact us by email, telephone, or by mail to update your details with us;
  • To ask us to delete your data (often called the “right to be forgotten”). We might not always be able to delete it, under the law there are some circumstances in which we will need to, or are entitled to, hold on to it;
  • To get a copy of your personal data. A subset of your data (limited to data that you have provided to us) is available in a machine-readable format if required;
  • To object to how we use your data, and request that we stop using it for certain purposes. There may be circumstances where you ask us to restrict such uses of your information, but we are entitled to refuse that request. However, we shall always stop using your data for email marketing purposes at your request. Each marketing email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.
  • To withdraw your consent, where we are using your personal information with your consent (as described above in the ‘Why We Collect Your Personal Data and How we use it” section).
  • To ask us to transfer your data to another organisation, where your data is held in a machine-readable, commonly used way, and can be safely transferred.
  • If we make a decision about you using automated means, you have right to request that the decision be reviewed by a human; and
  • The right to make a complaint to the Information Commissioner (www.ico.org.uk) if you think that any of your rights have been infringed by us.

To exercise your rights, please use our contact details below.

We may request additional information so that we can verify your identity (and to ensure your personal information is not disclosed to any person who has no right to receive it). This may include a colour copy of your driving licence, birth certificate or utility bill, for example.

We may contact you to ask you for further information in relation to your request to help us enact your rights in accordance with the law.

We try to respond to all legitimate requests within one month. However, occasionally it may take us longer than a month if your request is particularly complicated or you have made a number of requests. In such circumstances, we will notify you.

6. SECURITY OF YOUR PERSONAL DATA

Money Alive is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. This is done in a number of different way including:

  • The country we send the data to might be approved by the European Commission as being sufficiently secure;
  • The recipient is located in the United States and is a certified member of the approved EUUS Privacy Shield Scheme; or
  • The recipient company might have signed up to a contract obliging them to protect your information.

In all such cases we shall ensure that any transfer of your information is compliant with data protection law.

However, please note that the transmission of data via the Internet is not completely secure. Your communications may be routed through a number of countries before being delivered. We cannot guarantee the security of any data transmitted to our website; however, once we have received your data, we will use adequate security procedures to prevent unauthorised access.

7. OUR DATA PROTECTION REGISTRATION

Money Alive Limited has registered with Information Commissioner’s Office. Registration number ZA227217.

8. CHANGES TO THIS POLICY

We keep this Privacy Policy under review and will make changes from time to time. We may let you know about such changes by email, text, or another suitable method of communication. The latest version of this policy will always appear on this page.

9. CONTACT US  

If you would like more information or would like to raise any queries, exercise your rights or make a complaint relation to our use of your personal information, you may contact us using the following details: The Hiscox Building, Peasholme Green, York, YO1 7PR

10. COOKIES AND SIMILAR TECHNOLOGIES

This section describes how we use cookies and similar technologies when you visit our website.

You can browse our website without telling us who you are or revealing any personal information about yourself. If you have cookies enabled on your web browser, the website will collect information about your visit as you move through the website.

This may include: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (where applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

We use this data to inform the development of our service (for example, if we know which web browsers most of our visitors are using, we can allocate website development resources accordingly). Please see below for more information about cookies.

WHAT ARE COOKIES AND HOW DO WE USE THEM

Cookies are pieces of data that a website can transfer to a user’s web browser. The cookies may remain on your computer after you leave the website but you can manually delete them using most browsers. Most web browsers are pre-set to accept cookies. Some cookies store data just for the time you are on the website. These are called session cookies and are not stored on your computer after you have left the website.

If you prefer not to receive cookies, you can adjust your web browser to refuse cookies or to warn you when cookies are being used. Most elements of the Money Alive website will still function if you disable cookies in your web browser settings.

When you visit Money Alive website, if your browser is using the standard settings and it is accepting cookies, you are giving consent for cookies on the website to be stored on your computer. If you do not wish for this to happen, you can disable them in the settings of your browser. For more information on cookies and their uses, visit the cookies page on the Information Commissioner’s Office website.

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