Hi there, and a big welcome from the Money Alive product team 👍
We aim to give our customers the best-in-class direct support. We don't outsource our tickets, nor do we have gatekeepers. Your support needs are handled directly by members of the Product team in our Bedford HQ, these are the guys and girls that design and develop the platform so you're in safe hands!
You can contact us Monday to Friday, 8:30am to 6pm via the live chat feature in your account or by emailing [email protected]