What are access-codes?
Access codes are used in combination with a password as a method of 2FA (two factor authentication) to protect access to his/her account on Money Alive where client data is held. They are sent to you via email after submitting a password to sign on.
What happens If don't my access-code?
You should receive your email with your access-code within 15 minutes of being sent one by the platform. Very occasionally, our emails mistakenly get marked as spam, so please check your SPAM folder.
For system users with a company email address, you may need to talk to your internal IT team or email provider to check if the emails have been caught in a corporate SPAM filter. If this is the case, you will need to request the following domain names are white-listed: *.moneyalive.co.uk and *.moneyalive.io
If neither of the above is able to resolve your problem you can send a support ticket directly to the Money Alive support team at [email protected]