What are access-codes?
For clients (viewers) the access codes are used as a way to authenticate who they are and provide a sign on to the Money Alive platform without the need for passwords.
Access-codes are sent via the Money Alive platform to the users email address. You should receive your email with your access-code within 15 minutes of being sent one by the platform.
Haven't received the access-code email?
Follow these steps.
- Wait 15 minutes and check your SPAM folder. Very occasionally, our emails mistakenly get marked as spam, so please check your SPAM folder.
- Send a blank email from the email address you are signed up with on the platform to [email protected] - This service will respond with a new access-code.
- Send a support ticket directly to the Money Alive support team at [email protected]