Current as of 13 July 2020

AWS (Amazon Web Services)

AWS (Amazon Web Services) acts as our infrastructure host. The following infrastructure is within AWS.

  1. Web servers (EU-WEST-2)
  2. Databases (EU-WEST-2)
  3. Emails (EU-WEST-1)

AWS will collect log data that we use to help detect security issues or debug issues. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from websites, devices, applications, and/or networks (collectively, “Log Data”).

Our AWS logs are automatically deleted after a given period, in most cases 30 days or later if required for other purposes.

You can read their privacy policy here.

Intercom

We provide a limited amount of your information (such as the sign-up date and some personal information like your email address, phone number) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit their cookie policy. We may also use Intercom as a medium for communications, either through email or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience.

For more information on the privacy practices of Intercom, please visit their privacy policy. Intercom’s services are governed by Intercom’s terms of use which can be found at their terms and conditions. If you would like to opt-out of having this information collected by or submitted to Intercom, please contact us.

Cloudflare

Cloudflare, Inc ("Cloudflare") is one of the biggest networks operating on the Internet. We use Cloudflare services for the purposes of increasing the security and performance of our web sites and services. Cloudflare acts as one of our WAF (Web Application Firewall) for our application and services, which is an intelligent, integrated and scalable to protect our business-critical web applications from malicious attacks (eg. DDoS).

Cloudflare will collect log data that we use to help detect security issues or debug issues. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from websites, devices, applications, and/or networks (collectively, “Log Data”).

You can read their privacy policy here.

Rollbar

Rollbar, Inc (“Rollbar”) automates error monitoring and triaging, so developers can fix errors that matter within minutes, and build software quickly and painlessly.

We use rollbar as our main source of knowledge when it comes to errors anywhere in our services, websites and applications. This allows us to respond to errors straight away and fix them as soon as possible without our clients having to inform us of errors.

As such to help us keep track of these errors and to allow us to debug them quicker, we need to know some information. Rollbar may collect the following information when an error occurs.

  • Browser type,
  • Unique Device Identifiers
  • Language preference
  • Referring site,
  • Date and time of access,
  • Operating system
  • Mobile network information
  • Cookies

Although Rollbar can store IP’s, we have chosen to disable this, we do not store IPs within Rollbar and our error logs are deleted automatically after 30 days.

You can read their privacy policy here

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If you wish to be notified when we update and/or add new third parties or subprocessors, please email [email protected]

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