AWS (Amazon Web Services)

AWS (Amazon Web Services) acts as our infrastructure host. The following infrastructure is within AWS.

  1. Web servers (EU-WEST-2, London)
  2. Databases (EU-WEST-2, London)
  3. Emails (EU-WEST-1, Ireland)
  4. Logs (EU-WEST-2, EU-WEST-1, London, Ireland)
  5. Object storage (e.g PDF's, Videos, Reports) (EU-WEST-2, EU-WEST-1, London, Ireland)

AWS will collect log data that we use to help detect security issues or debug issues. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from websites, devices, applications, and/or networks (collectively, “Log Data”). Our AWS logs are automatically deleted after a given period, in most cases 30 days or later if required for other purposes.

We also store generated PDFs, Videos, and reports in our Object storage, which is stored in the EU.

We also have a Data Processing Amendment in place with AWS including the approved Standard Contractual Clauses.

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  1. Privacy Policy

Google Inc

We make use of Google Analytics, this helps us understand people use the Money Alive platform. We make use of Google Analytics to help track how our marketing campaigns are performing and how we can improve our services. To provide this Google collects anonymised statistical data about the use of our website and applications.

Google also acts as our corporate email provider (GSuit) and our company storage (Google Drive)

We have a Data Processing Amendment in place with Google including the approved Standard Contractual Clauses.

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  1. Privacy Policy

Pipedrive

Pipedrive acts as our CRM (Customer Relationship Management) tool. Pipedrive will store information such as name, email, phone, company name, company address.

Pipedrive allows us to keep track of our relationships with clients and prospective clients and allows us to generate reports for insights on performance.

We have a Data Processing Amendment in place with Pipedrive including the approved Standard Contractual Clauses.

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  1. Privacy Policy

Twilio

Twilio acts as our provider for sending SMS. Whenever an SMS is sent via our system, then the phone number the SMS was sent to will be stored within Twilio and logs created. We retain these logs for debugging purposes.

We have a Data Processing Amendment in place with Twilio including the approved Standard Contractual Clauses.

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Mailgun

Mailgun acts as our email system provider. This means whenever an email is sent via the Money Alive Platform (e.g when invites are sent or access codes are requested).

Mailgun will store email, name, browser/device, IP in logs for up to 5 days, after which they will be automatically deleted. We use these logs for debugging any email deliverability issues.

We have a Data Processing Amendment in place with Mailgun including the approved Standard Contractual Clauses.

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  1. Privacy Policy

Intercom

We provide a limited amount of your information (such as the sign-up date and some personal information like your email address, phone number) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit their cookie policy. We may also use Intercom as a medium for communications, either through email or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles, and physical addresses, to enhance your user experience.

We have a Data Processing Amendment in place with Intercom including the approved Standard Contractual Clauses.

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Cloudflare

Cloudflare, Inc ("Cloudflare") is one of the biggest networks operating on the Internet. We use Cloudflare services for the purposes of increasing the security and performance of our web sites and services. Cloudflare acts as one of our WAF (Web Application Firewall) for our application and services, which is intelligent, integrated, and scalable to protect our business-critical web applications from malicious attacks (eg. DDoS).

Cloudflare will collect log data that we use to help detect security issues or debug issues. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from websites, devices, applications, and/or networks (collectively, “Log Data”).

We have a Data Processing Amendment in place with Cloudflare including the approved Standard Contractual Clauses.

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Rollbar

Rollbar, Inc (“Rollbar”) automates error monitoring and triaging, so developers can fix errors that matter within minutes, and build software quickly and painlessly.

We use rollbar as our main source of knowledge when it comes to errors anywhere in our services, websites, and applications. This allows us to respond to errors straight away and fix them as soon as possible without our clients having to inform us of errors.

As such to help us keep track of these errors and to allow us to debug them quicker, we need to know some information. Rollbar may collect the following information when an error occurs.

  • Browser type,
  • Unique Device Identifiers
  • Language preference
  • Referring site,
  • Date and time of access,
  • Operating system
  • Mobile network information
  • Cookies

Although Rollbar can store IP’s, we have chosen to disable this, we do not store IPs within Rollbar and our error logs are deleted automatically after 30 days.

We have a Data Processing Amendment in place with Rollbar which covers the approved Standard Contractual Clauses.

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  1. Privacy Policy

Subscribe to receive updates

If you wish to be notified when we update and/or add new third parties or subprocessors, please email [email protected]

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