COVID-19 UPDATE: Due to our staff working from home, we recommend that you chat with us via webchat or send us an email as listed below. If you require to speak with someone over the phone, please leave us a phone number and a member of the team can get in contact with you.

You can contact us on email or webchat. 

Web Chat (Recommended)

This is the quickest way to get a response (Mon - Friday 9:00 AM - 17:00 PM)

If you are a Money Alive client, you can log in to the system via and in the bottom right-hand corner you can click the icon and chat to us. Doing it this allows us to verify you as a client. We won't be able to deal with any queries that require us to give you information about your account unless you are verified.

If you are viewer (invited to take a journey), then you can visit and click on the icon in the bottom right-hand corner. It's best you provide us with as much information as possible, this will allow us to help you quicker.


Depending on your query, you can email any of the following:

  • [email protected] - For any sales related enquiries. If you are already a client, we would recommend you talk with us via the web chat (see above).

  • [email protected] - Interested in learning more about our enterprise packages or potentially creating custom packages for you. More information can be found here.

  • [email protected] - Queries about any of our videos or topics or requesting more information.

Did this answer your question?