New feature update - helping you achieve the PFS gold standard
Our first Money Alive update of the month is a useful set of features to help your firm meet the PFS gold standard for pension transfers. The triaging qualities of the product are already helping firms meet principle 1 ‘Helping clients understand when advice is appropriate’ but we are delighted to add a highly valuable new feature, ‘Journey outcomes’, that will help firms meet principle 8 too. All of these new features are available for use now and come with no additional charge.
Journey outcomes - You can now select from three predetermined outcomes; ‘Did not proceed to advice’, ‘Recommended to stay’ and ‘Recommended to transfer’ when you archive a client journey. The selected outcome will become part of the client record and downloadable reports.
Journey notes - You can now save a ‘post-it’ style note against a client journey report. It’s recommended to save a note at the same time as setting the outcome as this note will become part of the downloadable report.
CSV report - Once a Business only subscription feature, our client journey progress report has been updated to include the journey outcome and is now available across all plans.
The PFS gold standard principle 8 requires ‘Transparency in advice processes and outcomes’. Our new outcomes feature, alongside the report it generates, makes outcomes record keeping straightforward. The data will also prove invaluable for your PII negotiations.